At Lux Limo Service, we understand that plans can change unexpectedly. We strive to provide our customers with flexibility and convenience while maintaining the highest standards of service. Please read our cancellation and refund policy carefully:
- Cancellation Policy:
- Advance Notice: To cancel your reservation without incurring any charges, we require a minimum notice of 24 hours prior to the scheduled pickup time, depending on the type of service booked.
- Short Notice Cancellations: If a reservation is cancelled less than 24 hours before the scheduled pickup time, only 50% of the total booking amount will be refunded
- No Shows: Failure to notify us of a cancellation and not showing up for your scheduled service will result in a full charge of the reserved service.
- Refund Policy:
- Refund Eligibility: Refunds are subject to the terms of your reservation and our cancellation policy. Refunds will only be issued for cancellations made within the specified notice period.
- Processing Time: Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Non-Refundable Fees: Certain fees, such as processing fees or charges incurred for special requests, may be non-refundable. These will be clearly communicated to you at the time of booking.
- Refund Method: Refunds will be issued using the same payment method used for the original transaction, unless otherwise specified.
- How to Cancel:
- To cancel your reservation, please contact our customer service team at 703-517-8880 or email us at info@theluxlimoservice.com. Please provide your reservation details for prompt assistance.
- Exceptions:
- Exceptional Circumstances: In case of extenuating circumstances such as severe weather conditions or other unforeseen events beyond your control, we may waive cancellation fees at our discretion. Please contact us as soon as possible in such situations.
- Modifications:
- We understand that plans may change, and we are happy to accommodate modifications to your reservation whenever possible. Please contact us to discuss any changes you need to make to your booking.
By booking a reservation with Lux Limo Service, you acknowledge and agree to abide by the terms of our cancellation and refund policy as outlined above. If you have any questions or need further clarification, please don’t hesitate to contact us.